Expert Answers to Your Questions

Answers to Your Questions

What rights do I have?

Our global privacy framework is inspired the European Union’s General Data Protection Regulation (GDPR), which is widely considered one of the strictest and most comprehensive frameworks globally.
A big part of our users hold several key rights. These include:

  • Right to access: You have the right to obtain confirmation that your personal data are processed and to obtain a copy of it as well as certain information related to their processing;
  • Right to rectify: You can request the rectification of your personal data which are inaccurate, and also add to them. You can also change your personal data in your account at any time.
  • Right to delete: You can, in some cases, have your personal data deleted;
  • Right to object: You can object, for reasons relating to your situation, to the processing of your personal data For instance, you have the right to object where we rely on legitimate interest or where we process your data for direct marketing purposes; – Right to restrict processing: You have the right, in certain cases, to temporarily restrict the processing of your personal data us, provided there are valid grounds for doing so. We may continue to process your personal data if it is necessary for the defense against legal claims, or for any other exceptions permitted applicable law;
  • Right to contest to a decision based solely on automated processing: You have the right to require that decisions be reconsidered if they are made solely automated means, without human involvement. We use automated tools to make sure that you are eligible to be our customer taking into account our interests and legal obligations; if these automated tools indicate that you do not meet our acceptance criteria, we will not onboard you as our customer;
  • Right to portability: In some cases, you can ask to receive your personal data which you have provided to us in a structured, commonly used and machine-readable format, or, when this is possible, to have us communicate your personal data on your behalf directly to another data controller;
  • Right to withdraw your consent: for processing requiring your consent, you have the right to withdraw your consent at any time. Exercising this right does not affect the lawfulness of the processing based on the consent given before the withdrawal of the latter;
  • Right to lodge a complaint with the relevant data protection authority: We hope that we can resolve any queries you may have about the way in which we process your personal data. However, if you have unresolved concerns, you also have the right to complain to the data protection authority in the location in which you live, work or believe a data protection breach has occurred.

What rights do i have?

Our global privacy framework is inspired the European Union’s General Data Protection Regulation (GDPR), which is widely considered one of the strictest and most comprehensive frameworks globally.
A big part of our users hold several key rights. These include:

  • Right to access: You have the right to obtain confirmation that your personal data are processed and to obtain a copy of it as well as certain information related to their processing;
  • Right to rectify: You can request the rectification of your personal data which are inaccurate, and also add to them. You can also change your personal data in your account at any time.
  • Right to delete: You can, in some cases, have your personal data deleted;
  • Right to object: You can object, for reasons relating to your situation, to the processing of your personal data For instance, you have the right to object where we rely on legitimate interest or where we process your data for direct marketing purposes; – Right to restrict processing: You have the right, in certain cases, to temporarily restrict the processing of your personal data us, provided there are valid grounds for doing so. We may continue to process your personal data if it is necessary for the defense against legal claims, or for any other exceptions permitted applicable law;
  • Right to contest to a decision based solely on automated processing: You have the right to require thdat decisions be reconsiddered if they are made sdolely automated means, without human involvement. We use automated tools tod make sure that you are eligible to be our customer taking into account our interests and legal obligations; if these automated tools indicate that you do not meet our acceptance criteria, we will not onboard you as our customer;
  • Right to portability: In some cases, you can ask to receive your personal data which you have provided to us in a structured, commonly used and machine-readable format, or, when this is possible, to have us communicate your personal data on your behalf directly to another data controller;
  • Right to withdraw your consent: for processing requiring your consent, you have the right to withdraw your consent at any time. Exercising this right does not affect the lawfulness of the processing based on the consent given before the withdrawal of the latter;
  • Right to lodge a complaint with the relevant data protection authority: We hope that we can resolve any queries you may have about the way in which we process your personal data. However, if you have unresolved concerns, you also have the right to complain to the data protection authority in the location in which you live, work or believe a data protection breach has occ
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What support does Decoin offer to help me exercise my rights?

We offer you a webform designed to facilitate the exercise of your privacy rights. Depending on your specific association with our organization (such as Customer, Former Employee, or Candidate), we may require certain data to identify you and to process your request effectively. This includes specifying your country of residence to ensure compliance with local privacy rights, as well as providing your name and email address for identification purposes. Additionally, decoin UID is required for customers to enable account identification. Once this information is provided, just select the relevant privacy right you wish to exercise and submit your request to us.

Please note that to proceed with your request, we’ll need to verify your identity requesting some documentation based on what we currently have on record.

How can I rectify my data?

You can request our Customer Support team to help you with the rectification of any incomplete or inaccurate personal data. By opening our app and clicking on the Customer Support icon, you’ll be offered a variety of services, such as:

  • Legal Name Correction
  • Residential Address Change
  • KYC reset, and others

If you still can’t find the proper option and need our help, please contact our support team support@decoin.com